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LinkSprite 16X2 LCD Keypad Shield for Arduino V2 not as describe

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Hello, received today the shield and there is no headers on it neither in the box to solder to it. It also has header on the lcd pins so it can be removed but it makes it very unstable and quite high. Looked closely the the picture of the item on the product page and it is not like the one I received. I would show you a picture but there is nowhere to upload one.
I would like another one or the missing pieces to be as supposed.
Thank you 

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